PRIVACY POLICY
Last Updated: February 27, 2025
1. INTRODUCTION
AppHelix Technologies Private Limited (“AppHelix,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our software services. We value your trust and strive to maintain that trust through our commitment to these privacy principles. Please read this policy carefully to understand our practices regarding your information and how we will treat it. By accessing or otherwise using our website or services, you agree to the terms and conditions of this Privacy Policy and to AppHelix’s collection, use, and disclosure of your information in accordance with this Privacy Policy, where such agreement is permitted by applicable law. We regularly review our compliance with this Privacy Policy. If you have any questions about the use of your information or the contents of this Privacy Policy, please contact us at info@apphelix.ai.2. INFORMATION WE COLLECT
2.1 Personal Information
We collect the following personal information when you submit a form on our website:
- • Full name
- • Phone number
- • Email address
- • Company name
2.2 Technical Information
Our website may automatically collect certain information about your device, including:
- • IP address
- • Browser type and version
- • Operating system
- • Time and date of your visit
- • Pages visited
- • Referring website addresses
2.3 Cookies and Similar Technologies
We may use cookies, web beacons, pixels, and similar technologies to improve user experience, customize content, and analyze website traffic. These technologies help us collect information about how you interact with our website, such as the pages you visit, links you click, and time spent on each page.
Tracking Options
You may adjust your browser or operating system settings to limit tracking or to decline cookies. If you choose to limit tracking or decline cookies, however, you may be unable to access certain areas of our website. Check the “Help” or “Settings” menu of your browser or operating system to learn how to adjust your tracking settings or cookie preferences. On your mobile device, you can adjust your privacy and advertising settings to limit tracking for advertising or to control whether you receive more relevant advertising.
3. HOW WE USE YOUR INFORMATION
We use the information we collect for the following purposes:
3.1 Business Purposes
- • To provide and maintain our services
- • To respond to your inquiries and provide customer support
- • To communicate with you about our services
- • To process and complete transactions
- • To send administrative information, such as updates, security alerts, and support messages
3.2 Analytical Purposes
- • To improve our website and services
- • To analyze usage patterns and trends
- • To enhance user experience
4. DISCLOSURE OF YOUR INFORMATION
We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following circumstances:
4.1 With Your Consent
We may share your information with third parties when we have your explicit consent to do so.
4.2 Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
4.3 Business Transfers
If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
4.4 Protection of Rights
We may disclose information to investigate, prevent, or take action regarding potential illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our Terms of Service, or as otherwise required by law.
5. DATA SECURITY
We are committed to protecting the security of your information. We implement appropriate physical, technical, and administrative security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- • Data encryption for sensitive information
- • Secure storage systems with controlled access
- • Regular security assessments and vulnerability testing
- • Access restrictions for employees based on job function
- • Monitoring of our systems for possible vulnerabilities and attacks
- • Internal policies and staff training on data protection
The accuracy, safety, and security of your information also depend on you. Where we have given you – or where you have chosen – a password for access to certain parts of our website or services, you are responsible for keeping this password confidential. We ask that you not share your password with anyone.
However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. We are not responsible for any unauthorized access to or acquisition of your information that is beyond our reasonable control.
6. INTERNATIONAL DATA TRANSFERS
As a global company based in India, we may transfer, process, and store your information in countries other than your country of residence. These countries may have data protection laws that are different from those in your country.
When we transfer personal information across international borders, we take measures to ensure that adequate safeguards are in place to protect your information and to make sure that it is treated in accordance with this Privacy Policy. These measures may include:
- • Implementing standard contractual clauses approved by relevant authorities
- • Ensuring countries receiving data have been subject to adequacy determinations by relevant authorities
- • Obtaining your explicit consent to the proposed transfer in specific cases
- • Implementing appropriate security measures to protect the data during transfer and at its destination
7. YOUR RIGHTS
Depending on your location, you may have certain rights regarding your personal information. These rights may include:
7.1 Access and Correction
You have the right to access, update, or correct the personal information we have about you. You can request a copy of the personal information we maintain about you.
7.2 Deletion
You may request that we delete your personal information under certain circumstances. Please note that we may be required to retain certain information for legal, regulatory, or compliance purposes.
7.3 Objection and Restriction
You may object to or request restriction of processing of your personal information under certain circumstances, including when we use your data for direct marketing or when we process your data based on our legitimate interests.
7.4 Data Portability
You may request a copy of your personal information in a structured, commonly used, and machine-readable format, and to have this information transmitted to another service provider where technically feasible.
7.5 Withdrawal of Consent
Where we rely on your consent to process your personal information, you have the right to withdraw your consent at any time. This will not affect the lawfulness of any processing carried out before you withdraw your consent.
7.6 Non-Discrimination
You have the right not to be subjected to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or significantly affects you.
Your rights regarding your personal information may be limited in some circumstances, for example, if fulfilling your request would reveal personal information about another person, or if you ask us to delete information which we are required by law to keep or have compelling legitimate interests in keeping. We will inform you of the relevant exemptions upon which we rely when responding to any request you make.
To exercise any of these rights, please contact us using the information provided in the “Contact Us” section. We may need to verify your identity before processing your request.
8. CHILDREN’S PRIVACY
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under the age of 18 without verification of parental consent, we will take steps to remove that information from our servers.
9. THIRD-PARTY LINKS AND CONTENT
9.1 Third-Party Links
Our website may contain links to third-party websites or services that are not owned or controlled by AppHelix Technologies Private Limited. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services. We encourage you to review the privacy policies of any third-party websites or services you visit.
9.2 Third-Party Content
Our website may also offer you the ability to interact with content provided by third parties not affiliated with AppHelix (“Third-Party Content”). Third-Party Content linked to or embedded on our website is governed by the privacy policies of those third parties. Your use of Third-Party Content is subject to each site’s privacy policy, which may be different from ours. We have no control over the information that is collected, stored, or used by Third-Party Content providers.
9.3 Social Media Features
Our website may include social media features, such as Facebook, Twitter, or LinkedIn buttons or links. These features may collect your IP address, which page you are visiting on our website, and may set a cookie to enable the feature to function properly. Social media features are either hosted by a third party or hosted directly on our website. Your interactions with these features are governed by the privacy policy of the company providing it.
10. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. The updated version will be indicated by an updated “Last Updated” date at the top of this Privacy Policy. If we make material changes to how we treat your personal information, we will notify you through a notice on our website home page, by email to the primary email address specified in your account (if applicable), or through other appropriate communication channels. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website or services after any changes to this Privacy Policy will constitute your acknowledgment of the changes and your consent to the modified Privacy Policy.11. GOVERNING LAW
This Privacy Policy shall be governed by and construed in accordance with the laws of India. Any disputes relating to this Privacy Policy shall be subject to the exclusive jurisdiction of the courts in Bengaluru, India.12. CONTACT US
If you have any questions or concerns regarding this Privacy Policy or our privacy practices, please contact us at:
AppHelix Technologies Private Limited
9th Floor, Wework Latitude,
RMZ Latitude Commercial, Bellary Road, Hebbal,
Bengaluru, Karnataka, India – 560024
Email: info@apphelix.ai
Phone: +91 797 581 9930
We will make every effort to respond to your inquiry promptly and address your concerns thoroughly.